Terminal or account issue
Contact DOJO through its current support channel. Do not send cardholder data, passwords or security codes.
Support
Get help with a payment issue or a Reeve project.
For urgent DOJO terminal, account or payment issues, use DOJO’s own support channels. Contact Reeve Consult about a proposal, your relationship with the consultancy, or a new project.
Reeve ConsultA question. A starting point.
A useful starting point
Who should I contact for help?
DOJO handles its account and terminal technical support. Reeve Consult can help with questions about its advice or a proposal it arranged. Use the relevant contact route so your question reaches the appropriate team.
DOJO account or terminal
For urgent payment and hardware issues, contact DOJO.
DOJO publishes account and technical support information in its help centre and FAQs.
If a terminal is not connecting, a transaction needs investigation or you need account-specific help, use DOJO’s support channel. Keep your merchant details available for DOJO, but never include full card numbers or security codes in a public enquiry.
DOJO lists technical support seven days a week, from 8am to 11pm. Check its help centre for the current contact method.
Open DOJO help centre ↗Reeve Consult enquiry
Contact us about advice, a proposal or a project.
Reeve Consult is a separate consultancy and authorised DOJO partner, not DOJO’s technical support team.
Use the contact form for questions about a payment review or proposal, web development, AI consultancy, a partnership or another Reeve Consult enquiry.
To compare your card-processing costs, use the rate-comparison form. Tell us your current provider and how to reach you, then we can arrange to review your statement.
Before you write
Share enough detail to identify the issue safely.
A short description and the right provider or service name can help route a question.
Payment proposal or review
Contact Reeve Consult with the proposal date or the question you want clarified. Use the rate-comparison page for a new statement review.
Request a rate review ↗Website or AI project
Describe the current workflow, what you need to change and any relevant technical constraints.
Send an enquiry ↗Your questions
A little more detail.
Useful answers before you get in touch.
Who handles a DOJO terminal fault?
DOJO handles technical support for its terminals and payment accounts. Use the current contact information in DOJO’s help centre.
Is Reeve Consult DOJO’s support team?
No. Reeve Consult is a separate consultancy and authorised DOJO partner. DOJO provides its own account and technical support.
When is DOJO technical support available?
DOJO lists technical support every day from 8am to 11pm. Check its help centre for the current contact method.
Can Reeve Consult help with a proposal it arranged?
Yes. Use the Reeve Consult contact form and describe the proposal or question you want clarified.
How do I ask for a fresh rate comparison?
Use the rate-comparison form and tell us your current provider. We will arrange how to share a recent statement so we can review the charges.
What information should I avoid sending?
Do not send full payment-card numbers, security codes, passwords or other payment credentials through a general enquiry form.
Let’s talk
Contact Reeve Consult
This form is for Reeve Consult enquiries. For urgent DOJO account or terminal support, use DOJO’s current help centre.
[email protected] ↗ 020 3951 4920 ↗For urgent payment or terminal help, contact DOJO directly.