We're here when
you need us.
Reach your Reeve Consult contact directly - or use Dojo's own 365-day support line for terminal and payment issues.
Need urgent terminal help?
Dojo has a dedicated UK support team available from 8am to 11pm, every day of the year - including Bank Holidays. For urgent payment or hardware issues, contact them directly.
Terminal not connecting
Check your 4G signal or WiFi connection. On Dojo Go, hold the power button for 8 seconds to restart. If the issue persists, call Dojo support: 0800 044 3550.
I haven't received my payout
Payouts are sent from 7am on the next business day. If you think your payout is late, check the Dojo app for any alerts. If nothing shows, contact Dojo support quoting your merchant ID.
I need to add or remove a terminal
Contact us directly - we handle all hardware changes for our clients. We can arrange additional terminals or coordinate a return, usually within 2–3 working days.
I want to change my EPOS integration
Get in touch with us and we'll liaise with the Dojo integrations team on your behalf. Most EPOS changes can be made remotely without engineer visits.
I want to review my rates
We offer annual rate reviews as standard. If you feel your volume has changed significantly, reach out and we'll run a fresh comparison to make sure you're on the best deal.
I want to cancel or switch provider
We'd always ask you to speak to us first - if something isn't working, we can usually fix it. But if you need to leave, we'll make the process as smooth as possible.