Transaction and account fees
Identify which card types, authorisation charges, minimums and recurring fees appear on the current statement and proposal.
Payment cost review
Understand the costs behind your card payments.
Request a conversation about your current payment costs. A useful comparison needs the relevant statement details and a written proposal, including transaction charges, recurring costs, equipment, contract terms and any exit obligations.
A useful starting point
What does a rate review compare?
Compare the costs and terms that apply to your business, not just a headline transaction rate. Check how transaction types, authorisation fees, recurring charges, terminal costs, contract length and any exit fees are treated.
What to gather
Have your statement and current agreement ready.
Start with your current provider, a recent merchant statement and the question you want answered.
Have a recent merchant statement and any current contract information available. If you have not yet agreed a document-delivery method, ask the team before sending files.
The request form collects contact details but does not transfer files. After you get in touch, the team can agree how to share the statement.
Make the comparison useful
What would you pay, and would the setup suit your business?
A proposal should be assessed against the way the business accepts payments and any till or software requirements.
Equipment and software
Check terminal, rental, setup and software charges. Confirm exact EPOS compatibility for the current product, version and configuration.
DOJO integrated payments information ↗Contract and service terms
Review contract length, renewal, exit costs, support arrangements and any conditions attached to the proposal before deciding.
Send documents safely
Agree a delivery method before sharing a statement.
A merchant statement can contain business and transaction information.
The form does not upload a file. Contact the team first to agree a way to share the statement.
Do not submit full cardholder data, security codes, passwords or other credentials with an enquiry.
Your questions
A little more detail.
Useful answers before you get in touch.
What information is useful for a rate review?
A recent merchant statement, the current contract or pricing schedule, your business name and the payment setup you need are useful starting points.
Can I upload a statement here?
No. The request form collects your details but does not upload a file. Contact the team to agree a way to share the statement.
Can I compare only the headline transaction rate?
A headline rate is not the whole cost. Compare relevant transaction charges, authorisation fees, recurring fees, equipment, contract terms and any exit costs.
Will a proposed terminal work with my EPOS?
Compatibility depends on the specific EPOS product, software version and configuration. Confirm your exact setup before accepting a proposal.
Should I cancel my existing provider before a review?
No. Review your current contract and any new written proposal first, and confirm the sequence and dates before making a change.
Are rates the same for every business?
The commercial terms in a proposal apply to the particular business and should be reviewed in writing. Do not rely on a general rate example as a personal quote.
Let’s talk
Request a payment-cost review
Tell us who you use for card payments and how to contact you. We will agree how to share your statement after you enquire; this form does not upload files.
[email protected] ↗ 020 3951 4920 ↗