Frequently asked questions
Common questions about card payments
Find answers about payment services, contracts, costs and working with Reeve Consult. Check your provider agreement for the terms that apply to your account.
A useful starting point
Where should I start if I have a question?
Browse the relevant topic below or contact Reeve Consult with a general enquiry. For account, terminal or transaction support, contact DOJO.
21 answers
Switching
Changing payment provider
How long does it take to switch to DOJO?
Timing depends on application approval, provider arrangements, equipment and any EPOS setup. Ask for the expected steps and dates for your business before agreeing to a switch.
What if I am still in a contract with my current provider?
Review your agreement for its term, notice requirements and any exit costs. Any contribution or support with exit costs depends on the current provider offer and eligibility, so confirm the written terms that apply.
Will there be downtime when I switch?
A transition plan should be discussed with the providers involved. The timing and payment continuity arrangements depend on the equipment, setup and agreed cutover.
What should I prepare before switching?
Gather your current agreement, a recent processing statement, terminal details and the name of any EPOS or booking systems connected to payments.
Payments
Payments and payouts
When will card payments reach my bank account?
Payout timing depends on your provider, account configuration, transaction timing and bank processing. Check the payout schedule stated in your own agreement and account.
Which payment types can a DOJO terminal accept?
Accepted payment types depend on the product and current provider terms. Check the specific terminal information and ask the provider to confirm support for the cards and wallets your customers use.
Can a terminal work without my venue Wi-Fi?
Some terminal options may support mobile connectivity, but availability depends on the product and coverage where you trade. Confirm the connection options for the specific device.
What if a payment fails or is disputed?
Contact your payment provider using the support details in your account or agreement. Keep the transaction information available and follow its dispute or troubleshooting process.
Costs
Rates and pricing
How much does card processing cost?
Costs depend on the provider, transaction mix, monthly volume, terminal arrangement and contract terms. Review a current statement and request a written quote for your business.
Can my rates change after I sign?
Rate changes depend on the contract and provider terms. Read the agreement carefully and ask which charges can change, when notice is given and how changes are communicated.
How is Reeve Consult paid?
Reeve Consult is an authorised DOJO partner. Ask Reeve Consult to explain any commercial relationship relevant to the offer you are considering, and compare the written terms provided.
Can I compare my current costs before deciding?
Yes. A recent processing statement can help with a comparison. Any proposed terms and likely costs should be confirmed in writing before you decide.
Products
Products and hardware
What is DOJO Go Max?
DOJO describes Go Max as a portable payment terminal. Check the current product information for its connectivity, battery, printer and account requirements.
What is DOJO Wired?
DOJO Wired is a countertop payment terminal option. Confirm its current features and whether it can integrate with your specific EPOS system.
What is Tap to Pay?
Tap to Pay is a way to accept contactless payments on a compatible mobile device using a supported app. Device, operating-system and provider requirements apply.
What is DOJO Business Funding?
Business funding is a finance product with eligibility, pricing and repayment terms. Review the lender’s offer and full agreement before applying or accepting.
What is DOJO Bookings?
DOJO Bookings is a booking and reservation product. Check current availability, features, fees and suitability with the provider.
About
Working with Reeve Consult
Is Reeve Consult part of DOJO?
Reeve Consult is a separate business and an authorised DOJO partner. DOJO provides the payment services; the provider agreement sets out the products and terms.
Which areas does Reeve Consult cover?
Reeve Consult works with UK businesses. The way an enquiry or project is handled depends on the service and business requirements.
Which industries does Reeve Consult work with?
Reeve Consult works with businesses in hospitality, retail, health and beauty, markets and events, trades and other sectors.
Can I contact Reeve Consult after a payment setup?
You can contact Reeve Consult with questions about its services and your enquiry. For account, transaction or terminal support, use the support channel provided by DOJO.
Let’s talk
Still have a question?
Send a general enquiry to Reeve Consult. For account or transaction support, contact your payment provider directly.
[email protected] ↗ 020 3951 4920 ↗