Questions, answered.

Most businesses are live within 5 working days. We handle everything - the application, the exit from your current provider, delivery of hardware, and EPOS setup. You just confirm and we move.

Dojo covers exit fees up to £3,000. We'll review your contract and tell you the exact figure. In most cases, the savings you make on rates in the first year more than cover whatever's left.

No. Your existing terminals keep working right up until Dojo is fully live. We time the cutover to avoid any gap in taking payments - even at your busiest periods.

Very little. Terminals arrive pre-configured. We'll walk you through the setup by phone or on-site, and if you use an EPOS system, we'll connect it for you.

Every business day - including weekends. Transactions processed today arrive in your account tomorrow morning. No more waiting 3–5 days.

Dojo accepts all major cards - Visa, Mastercard, Amex - plus Apple Pay, Google Pay, and contactless up to £100. Chip & PIN and magstripe are also supported.

Yes. Dojo Go Max has a built-in 4G SIM, so it works independently of your venue's broadband. It's one of the main reasons food trucks, market traders, and mobile businesses choose it.

Dojo has a dedicated disputes team available 8am–11pm, 365 days a year. You'll also have direct access to your Reeve Consult contact as an additional escalation route.

Terminal rental typically starts from £20–£35/month depending on the product. Transaction fees depend on your card mix and monthly volume - we negotiate these for you based on your actual statement. There are no setup fees when you go through Reeve Consult.

Dojo offers fixed-rate contracts with transparent terms. There are no surprise mid-contract increases. We also schedule annual rate reviews to make sure you're always on a competitive rate as your volume grows.

We earn a commission from Dojo when we introduce a new business. This doesn't affect your rate - it comes from Dojo's margin. You pay the same or less than going direct.

Absolutely - in fact that's where we always start. Send us your latest processing statement and we'll show you how much we can reduce your bill. No commitment needed at that stage.

Dojo Go Max is Dojo's wireless handheld card machine. It runs on both 4G and WiFi, has an all-day battery, a built-in thermal receipt printer, and connects to the Dojo dashboard app. It's the most popular choice for hospitality and mobile businesses.

Dojo Wired is a countertop terminal designed for retail and restaurant front-of-house. It integrates directly with your EPOS system to keep your card totals and till totals in sync automatically.

Tap to Pay turns your iPhone or Android into a card terminal using NFC. No hardware needed. Ideal as a backup terminal or for solo traders who don't need a dedicated machine.

Dojo Business Funding is a revenue-based cash advance - up to £1m - repaid automatically as a small percentage of your daily card takings. There are no fixed monthly repayments, no personal guarantees, and no interest.

Dojo Bookings is a commission-free online reservation system for restaurants and hospitality businesses. Unlike platforms like OpenTable, Dojo Bookings charges a flat monthly fee rather than a per-cover commission.

No. We're an independent consultancy and authorised Dojo partner. We work on behalf of our clients, not Dojo. That means we negotiate hard and only recommend what's genuinely right for your business.

We work with businesses across the whole of the UK. Most of our interactions are remote - phone, email, and video call - so location doesn't limit what we can offer.

We have particular experience in hospitality (pubs, bars, restaurants, cafés), retail (independent shops and boutiques), health & beauty (salons and clinics), markets & events, and the trades sector.

Yes. We stay on hand after go-live. Your named Reeve Consult contact is available by phone and email for any queries, issues, or reviews - as long as you're a Dojo customer.