Question 1

How long does it take to switch to Dojo?

Accepted Answer

Most businesses are live within 5 working days. We handle everything - the application, the exit from your current provider, delivery of hardware, and EPOS setup. You just confirm and we move.

Question 2

What if I'm locked into a contract with my current provider?

Accepted Answer

Dojo covers exit fees up to £3,000. We'll review your contract and tell you the exact figure. In most cases, the savings you make on rates in the first year more than cover whatever's left.

Question 3

Will there be any downtime when I switch?

Accepted Answer

No. Your existing terminals keep working right up until Dojo is fully live. We time the cutover to avoid any gap in taking payments - even at your busiest periods.

Question 4

Is there anything I need to do to set up?

Accepted Answer

Very little. Terminals arrive pre-configured. We'll walk you through the setup by phone or on-site, and if you use an EPOS system, we'll connect it for you.

Question 5

When do I actually receive my money?

Accepted Answer

Every business day - including weekends. Transactions processed today arrive in your account tomorrow morning. No more waiting 3–5 days.

Question 6

Which payment types does Dojo accept?

Accepted Answer

Dojo accepts all major cards - Visa, Mastercard, Amex - plus Apple Pay, Google Pay, and contactless up to £100. Chip & PIN and magstripe are also supported.

Question 7

Can I take payments without WiFi or internet?

Accepted Answer

Yes. Dojo Go has a built-in 4G SIM, so it works independently of your venue's broadband. It's one of the main reasons food trucks, market traders, and mobile businesses choose it.

Question 8

What happens if a payment fails or a customer disputes a charge?

Accepted Answer

Dojo has a dedicated disputes team available 8am–11pm, 365 days a year. You'll also have direct access to your Reeve Consult contact as an additional escalation route.

Question 9

How much does it cost?

Accepted Answer

Terminal rental typically starts from £20–£35/month depending on the product. Transaction fees depend on your card mix and monthly volume - we negotiate these for you based on your actual statement. There are no setup fees when you go through Reeve Consult.

Question 10

Will my rates go up after I sign?

Accepted Answer

Dojo offers fixed-rate contracts with transparent terms. There are no surprise mid-contract increases. We also schedule annual rate reviews to make sure you're always on a competitive rate as your volume grows.

Question 11

How do you get paid if your service is free?

Accepted Answer

We earn a commission from Dojo when we introduce a new business. This doesn't affect your rate - it comes from Dojo's margin. You pay the same or less than going direct.

Question 12

Can I compare my current costs before committing?

Accepted Answer

Absolutely - in fact that's where we always start. Send us your latest processing statement and we'll show you how much we can reduce your bill. No commitment needed at that stage.

Question 13

What is Dojo Go?

Accepted Answer

Dojo Go is Dojo's wireless handheld card machine. It runs on both 4G and WiFi, has an all-day battery, a built-in thermal receipt printer, and connects to the Dojo dashboard app. It's the most popular choice for hospitality and mobile businesses.

Question 14

What is Dojo Wired?

Accepted Answer

Dojo Wired is a countertop terminal designed for retail and restaurant front-of-house. It integrates directly with your EPOS system to keep your card totals and till totals in sync automatically.

Question 15

What is Tap to Pay?

Accepted Answer

Tap to Pay turns your iPhone or Android into a card terminal using NFC. No hardware needed. Ideal as a backup terminal or for solo traders who don't need a dedicated machine.

Question 16

What is Dojo Business Funding?

Accepted Answer

Dojo Business Funding is a revenue-based cash advance - up to £1m - repaid automatically as a small percentage of your daily card takings. There are no fixed monthly repayments, no personal guarantees, and no interest.

Question 17

What is Dojo Bookings?

Accepted Answer

Dojo Bookings is a commission-free online reservation system for restaurants and hospitality businesses. Unlike platforms like OpenTable, Dojo Bookings charges a flat monthly fee rather than a per-cover commission.

Question 18

Are you part of Dojo?

Accepted Answer

No. We're an independent consultancy and authorised Dojo partner. We work on behalf of our clients, not Dojo. That means we negotiate hard and only recommend what's genuinely right for your business.

Question 19

Which areas do you cover?

Accepted Answer

We work with businesses across the whole of the UK. Most of our interactions are remote - phone, email, and video call - so location doesn't limit what we can offer.

Question 20

What industries do you specialise in?

Accepted Answer

We have particular experience in hospitality (pubs, bars, restaurants, cafés), retail (independent shops and boutiques), health & beauty (salons and clinics), markets & events, and the trades sector.

Question 21

What happens after I switch - do I still have a point of contact?

Accepted Answer

Yes. We stay on hand after go-live. Your named Reeve Consult contact is available by phone and email for any queries, issues, or reviews - as long as you're a Dojo customer.

Questions, answered.

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