Privacy Policy

Reeve Consult Ltd ('we', 'us', 'our') is committed to protecting and respecting your privacy. This policy explains how we collect, use, and store information about you when you use our website at reeveconsult.co.uk or contact us to enquire about our services.

1. Information we collect

We may collect and process the following personal data about you:

• Name, email address, phone number, and business name - when you submit an enquiry form or contact us directly.
• Business financial information (e.g. monthly card turnover, current processing rates) - when you request a rate comparison.
• Technical data including IP address, browser type, and pages visited - collected automatically when you visit our website.
• Communications - emails, phone call notes, and messages you send us.

2. How we use your information

We use your personal data to:

• Respond to your enquiry and provide the payment consultancy service you requested.
• Prepare a rate comparison or product recommendation for your business.
• Pass your details to Dojo Payments Ltd as part of the merchant application process, with your explicit consent.
• Send you relevant updates about your account or services (not marketing, unless you consent).
• Comply with legal obligations and prevent fraud.

3. Sharing your data

We share your data only where necessary:

• With Dojo Payments Ltd - to process your merchant application and set up your account.
• With third-party service providers who assist in running our business (e.g. email platforms, CRM tools), bound by appropriate data processing agreements.
• With regulatory authorities or law enforcement where required by law.
• We do not sell your personal data to any third party.

4. Data retention

We retain your personal data for as long as you are a client of Reeve Consult, and for up to 6 years after our relationship ends - in line with UK tax and legal requirements. You may request deletion of your data at any time by contacting us.

5. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability - receive a copy of your data in a machine-readable format.
• Withdraw consent at any time, where processing is based on consent.

6. Contact

To exercise any of your rights, or if you have questions about how we handle your data, contact us at: [email protected]

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.