Payments
EPOS Now and DOJO integration changes: what to check on your account
If your till no longer sends amounts to the terminal, staff may need to enter payments separately. Confirm your account’s position, then compare the software, payment and contract options.
Written by Jessica Gardner, In-house Editor, Reeve Consult · 2 min read
Updated
What can you do if your EPOS Now till no longer connects to DOJO?
Ask both suppliers to confirm the supported connection and charges for your account. Depending on availability, options may include a standalone terminal, another till system or a different supported payment arrangement. Each has different contract, equipment and staff-work implications. Get compatibility and costs in writing before cancelling or agreeing to a replacement.
- A standalone terminal may require separate entry of the payment amount.
- Other customers’ reports do not establish the terms on your account.
- A change can involve software, payments, equipment and exit costs.
When a till stops passing the amount to a card terminal, staff may have to enter it twice and reconcile the results separately. The practical questions are what changed on your account and which supported options remain.
This guide focuses on those decisions. Another customer's report or an explanation on a sales call does not establish your contractual position or every supplier's motives.
What should you confirm first?
Ask EPOS Now and DOJO to explain the supported connection for your exact account, product and version. Obtain any change notice and identify the date and functions affected. Keep that information with the agreements and invoices.
Establish whether the terminal can still take payments independently and what additional steps staff must perform. A lost till connection and an unavailable payment account are different problems.
What does standalone use involve?
Staff may need to enter the amount on the terminal and record the result in the till. Check how refunds, voids and end-of-day reconciliation work, and brief the people performing them.
For example, if the till shows £47.50 and the terminal is keyed as £45.70, both systems can appear to have completed a transaction while the records disagree. A manual process needs a deliberate check of the amount and outcome.
Find out what each charge pays for, how to calculate your overall rate and which questions to ask your provider.
Which charges and obligations need checking?
Read the software and payment agreements together. Identify any charge associated with using a third-party processor, equipment rental and the terms for renewal or termination. Ask the relevant supplier for an account-specific explanation of unfamiliar fees.
A figure quoted in an online review does not determine the fee on your account. A sales assurance should be reflected in the written proposal if you rely on it.
What are the possible options?
Depending on the current support and terms, you may consider remaining with a standalone process, changing the till system or choosing a supported payment arrangement. Each option changes different parts of the setup.
Compare software, processing, equipment, setup and exit costs over the same period. Confirm required features with both suppliers before signing. A promised future connection is different from one supported today.
How should a change be planned?
Agree configuration, staff instruction, payment and settlement checks, overlap and fallback. Export the records needed before any old access ends. The switching guide covers that sequence.
As an authorised DOJO partner, Reeve Consult can discuss the payment proposal and equipment. The till supplier needs to confirm its own software support and terms, so the decision covers the complete working arrangement.
Frequently asked questions
Straight answers
Can the terminal still take payments if the till connection ends?
Does another customer’s reported fee apply to our account?
Next step
Which part of your payment setup would you like to improve?
Tell us where customers pay, which till you use and which charges you want explained. We can discuss the options and arrange a statement review.
Request a payment reviewJessica Gardner is the in-house editor at Reeve Consult. She writes and edits every guide, blog post, and resource published on the site, making sure the writing is plain-English, the facts check out, and the advice is genuinely useful for the UK independent business owners we work with. Jessica spent eight years in editorial roles across UK trade and business publications before joining Reeve Consult.